Business Operations Manager Los Angeles, CA

“Vision without execution is just hallucination.”

—Henry Ford


Jumpcut is a Y Combinator and venture-backed startup that creates cinematic online courses with the world’s biggest influencers.

The founding team at Jumpcut has years of experience creating binge-worthy content — we’ve created multiple viral YouTube channels that now have over 4.5 million subscribers and over 500 million views. We’re now taking that content creation experience and applying it to the monotonous world of online education.

If you’ve ever taken an online course, you already know that 99% of them suck. That’s because they all do the same thing: record a dry and uninspiring instructor who talks to the camera for hours on end. While this is fantastic for getting over an Ambien addiction, it’s atrocious for actual learning.

Think about what can be done with video: we have the ability to create things like Avatar, The Dark Knight, and Game of Thrones, but the status quo when it comes to online courses is this: this. In an ice cream parlor of unlimited flavors, every other online education company has opted for vanilla. We have our eye on the mint triple chocolate chip birthday cake cookie dough with strawberry whipped cream and banana nut sprinkles.

Our team is approaching online learning in a completely new way: combining educational content with compelling stories, captivating cinematography, creative soundtracks, and much more. The result is a beautiful course that feels like a movie. We believe the future of education lies in creating world-class content.

If you want to learn more about our vision, check out our blog post about the future of education: http://bit.ly/2o3WpFH

Here’s a visual example of the difference between most online courses, and ours: http://bit.ly/2naxBqx

The next course we are creating is about business and entrepreneurship. The instructor is the founder of Twitch.tv (sold to Amazon for $1 billion). To get an idea of how this course is crafted, watch this test video we created for one of our lessons: http://bit.ly/2naFrRc

JOB SUMMARY

As the second operations hire at Jumpcut, you’ll play a central role in the expansion of our company. Your goals are two-fold:

Run the business. Every company has a set of basic functions it needs to do in order to keep the business running, from password management to rent payments. You’ll be responsible for making sure our lights are on every day and the business is running smoothly.

Optimize our business. Your value will predominately come from your data analysis. You’re going to use your sound business judgement and Excel skills to implement strategies that will drive revenue for our business. You’ll be responsible for tasks as varied as these:

Week to week, the projects will vary; the only constant will be that you’re working on Jumpcut’s most important initiatives. Your work and ideas will be reviewed by our executive team, and you will need to exhibit end-to-end ownership of everything you’re responsible for.

WHAT YOU’LL DO

  • Building out a customer service team on Zendesk that take takes full advantage of automated responses and macros to reduce our response time to less than 6 hours, while scaling up phone support to reduce our refund rate to 0%.
  • Building out our enterprise sales force to sell our cinematic courses to schools, and optimizing the sales flow in our CRM to make sure we’re converting every lead possible. You’ll also be responsible for managing our pilot program at schools and coordinating with our product team about their needs.
  • Creating and maintaining all internal financial models. You’ll own the finance stack from bottom to top – not just bookkeeping, payroll, and reimbursements, but growth plans, budgets for departments, and cost optimizations as well. The “reach goal” for what this looks like is well illustrated in this blog post.

WHAT WE’RE LOOKING FOR

  • While we would like for you to have at least 2 years of experience in tech, consulting, or finance, we are very open to having a new graduate from a top tier university join the team.
  • Data-driven decision making
  • A constant push towards action and rapid experimentation.
  • Entrepreneurial DNA; ability and desire to run initiatives end-to-end with full ownership.
  • Expert quantitative analysis; expertise in Excel and other analytical tools.

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